Stay conditions

Domaine Rosaroum · Marrakech Palmeraie

To ensure that every guest enjoys an exceptional and peaceful stay, please take a moment to read the following conditions. They apply to all bookings at the Domaine, however they are made.

Booking and payment

An online request is free of commitment: no payment is taken at that stage. Within 24 hours we send you a personalised confirmation with the details of your stay, these conditions and a secure payment link. We accept Visa and Mastercard (American Express is not accepted). Your booking becomes final once the deposit is received; payment constitutes acceptance of these conditions and of those stated in your confirmation.

Cancellation and changes

Unless specific terms are stated in your confirmation (in particular for a non-cancellable, non-refundable rate, for which the full amount remains due in all cases), cancellation is free of charge up to 30 days before the arrival date; after that, the full amount of the stay remains due. Bookings made through a booking platform (Booking.com, Expedia…) are subject to the cancellation terms of the rate chosen at the time of booking. In the event of a free cancellation, handling fees of up to 4% of the amounts paid may be retained. Any change is subject to availability. Early departure or no-show does not give rise to any refund.

Security deposit

A security deposit of €500 per villa is requested on arrival, as a pre-authorisation on a Visa or Mastercard credit card: no amount is charged. It is released within 72 hours of your departure, after the villa has been checked (the time it takes to show on your account depends on your bank). Any damage, loss or deterioration found may be deducted from this deposit.

Guest registration

Every person taking part in the stay is registered at reception at check-in, before accessing the villa, on presentation of their passport or a valid original identity document. The lead guest must be of legal age and present during the stay.

Villa capacity

The number of occupants may not exceed the capacity of the villa booked, as shown when you book. Only registered guests may stay and spend the night at the Domaine.

Visitors

Your friends and family are welcome during the day, with the prior agreement of reception. For everyone’s safety and peace of mind, each visitor reports to reception with an original identity document, and visits end at 9 pm.

Events, receptions and service providers

Any event (party, reception, wedding, birthday, evening gathering…) and any professional photo shoot or filming must be agreed and quoted in advance by the Domaine. External service providers (spas and massages, caterers, photographers, entertainers, sound and lighting, folk groups, etc.) are not admitted to the Domaine: our team will be delighted to arrange these services for you.

Peace and quiet

The Domaine is a warm and friendly place, in the heart of a residential palm grove. To preserve everyone’s tranquillity, we kindly ask you to keep noise to a reasonable level at all times, especially in the evening.

Pool and safety

The pools are not supervised: guests use them at their own responsibility, and children must be supervised at all times by their parents or accompanying adults.

Care of the premises

We kindly ask you to look after the villa, its furniture and equipment as you would your own home. The villas are non-smoking: smoking is permitted outdoors only. Pets are not allowed.

Housekeeping

Your villa is cleaned every day, between 9 am and 5 pm, by our housekeeping team.

Personal belongings

Each bedroom is equipped with a safe, which we invite you to use for your valuables. The Domaine cannot be held responsible for the loss, theft or damage of personal items or belongings.

Check-in and check-out

Check-in from 3 pm, check-out by 12 noon. Please let us know your arrival time in advance. Early check-in or late check-out may be offered subject to availability, at an additional charge.

Tourist tax

The tourist tax is not included in the price and is payable on site.

These security and quality measures are designed to guarantee you an exceptional stay. Thank you for your understanding; we look forward to welcoming you to the Domaine.